Place your order
before 1pm Monday to Friday and we will do our best to get it dispatched the
same day.Orders placed
after 1pm Monday to Friday will be dispatched the following working day.Orders are only
dispatched on week days. Weekend orders will be dispatched the following
Please note that
due to Covid 19 shipping can sometimes take longer than stated.
Yes you can. At
the bottom of your shopping cart there is a box to ‘add a note to your order’.
Just pop your note in here. If your item is a gift and you want to write a note
to someone we will happy do that for you.
If you are unhappy
with your order and would like to make a return just drop us an email within 30
days at firstname.lastname@example.org and we will be happy to help. All
items must be unused and undamaged. Please return to us in the original
packaging and we will issue a refund, minus the postage, as soon as we have
received your items.
All of our
packaging is 100% plastic free. Our customised boxes are made from kraft paper.
When shipping your orders we use recycled, acid free tissue paper. Our logo
stickers are made from FSC certified, acid free paper and printed with soy
Orders will be
sent out to you in either a recyclable jiffy bag, a recyclable kraft box with
kraft paper tape, or one of our compostable mailers.
The mailers are
made from a combination of PBAT, a bio based polymer which is compostable, and
PLA which is made up of plant materials such as regular ﬁeld corn and wheat
straw. The use of PLA makes up barely 0.05% of the annual global corn crop,
making it an incredibly low-impact resource.
Each bag will
break down within 90 days in commercial compost and 180 days in a home compost
Our products are
designed by us in the UK and manufactured in the UK, China and India. We work
closely with all of our manufacturers to ensure good practice. We only work
with manufacturers who hold all the correct certifications for the products and
the workplace. We have a plastic free packaging rule with our suppliers to make
sure the whole supply chain is as plastic free as possible.