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Frequently Asked Questions

How much is shipping within the UK?

Royal Mail 2nd Class (2-3 days) up to 2kg – £2.99 Royal Mail 1st Class (1-2 days) up to 2kg – £3.99 parcels over 2kg will be calculated at checkout

How much is International shipping?

USA tracked & signed (3-5 days) up to 2kg – £18.00 Australia tracked & signed (3-5 days) up to 2kg – £18.00 Europe tracked & signed (3-5 days) up to 2kg – £13.00

I just placed an order. When will it be dispatched?

Place your order before 1pm Monday to Friday and we will do our best to get it dispatched the same day.Orders placed after 1pm Monday to Friday will be dispatched the following working day.Orders are only dispatched on week days. Weekend orders will be dispatched the following Monday. Please note that due to Covid 19 shipping can sometimes take longer than stated.

If I add a pre-order item to my basket with in stock items are they despatched separately or together?

If you have added a pre-order item to your basket with in stock items, your whole order will be despatched together when ALL items are in stock.

Can I add a note to my order?

Yes you can. At the bottom of your shopping cart there is a box to ‘add a note to your order’. Just pop your note in here. If your item is a gift and you want to write a note to someone we will happy do that for you.

I’m not happy with my product. Can I return it?

If you are unhappy with your order and would like to make a return just drop us an email within 30 days at info@greenislandco.com and we will be happy to help. All items must be unused and undamaged. Please return to us in the original packaging and we will issue a refund, minus the postage, as soon as we have received your items.

How are your products packaged?

All of our packaging is 100% plastic free. Our customised boxes are made from kraft paper. When shipping your orders we use recycled, acid free tissue paper. Our logo stickers are made from FSC certified, acid free paper and printed with soy based inks. Orders will be sent out to you in either a recyclable jiffy bag, a recyclable kraft box with kraft paper tape, or one of our compostable mailers.

What are the compostable mailers made from?

The mailers are made from a combination of PBAT, a bio based polymer which is compostable, and PLA which is made up of plant materials such as regular ﬁeld corn and wheat straw. The use of PLA makes up barely 0.05% of the annual global corn crop, making it an incredibly low-impact resource. Each bag will break down within 90 days in commercial compost and 180 days in a home compost conditions.

Where are your products made?

Our products are designed by us in the UK and manufactured in the UK, China and India. We work closely with all of our manufacturers to ensure good practice. We only work with manufacturers who hold all the correct certifications for the products and the workplace. We have a plastic free packaging rule with our suppliers to make sure the whole supply chain is as plastic free as possible.

Do you sell wholesale?

Yes we do. Please send an email to info@greenislandco.com and we will be happy to help.

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